Archive for August, 2013
First of all, I noticed right away that when she spoke to me, she was bright-eyed and all smiles. But as soon as one of her staff came over to her, she dimmed her eyes, lowered her eyebrows, lost her smile, and dropped her tone. This was all happening right in front of me, the customer.
Then she came back and talked to me and she was all smiles. She ask I’d been doing. Then another one of her staff came through and the same thing happened.
Have you ever encountered that? Or are you the manager who does that?
First of all, this does not look good to the customer. I was sitting there thinking, “Wow, that’s a bit two-faced! Look at the difference in how she treats her customers and how she treats the people she works with.” This was in a bank. These people work together everyday.
This manager did not have the proper people skills to help her pull the best out of her staff. Not only that, but she had a degrading tone. I felt so bad for the employee because it was so humiliating. This was all taking place in front of the customers.
There was something else that stood out to me. I talked with this manager to find out a little bit more about her and learned she considered herself a religious person. She spoke very highly of her Christian religion.
She said to me, “I see you were recently had dealings in one of our other banks. Who was the manager of the business services over there?” I told her it was Alice. She said, “Oh yeah…Alice. She and I have had a couple run-ins.” I thought to myself, “Well, I’m not surprised…”
She went on to say, “Alice and I got into a conversation about my religion. And well, I’ll just say this: NOBODY says anything bad about my religion. You can disrespect my religion one time, but I won’t take it again after that. You can argue with me about anything, but do NOT argue with me about God. Alice just doesn’t get it, though. I have planted some seeds about God in her life, and I’ll just have to pray those seeds come to fruition.”
I asked this young woman, “Do you think arguing with someone is the best way to lead them to God?” That definitely caused her to stop and think for a minute.
Here’s the reason I’m telling you this story: This young woman is a believer in the same God I believe in. She reads the same Bible I read. She is in a management position, and yet she is talking bad about another manager who does the exact same job she does. She treats her employees with humiliation and embarrassment.
Now, I’ve had lots of business dealings recently with Alice. She does not know my God. She does not read the same Bible I read. But Alice loves her staff and treats her team the same way she treats her customers – with honor and respect.
I did not hear Alice say anything bad or negative about anybody. She did not gossip about another bank’s manager, that’s for sure. The Christian manager was gossipping to me about someone I actually know and have a relationship with! I did not bash Alice over the head about my relationship with my God. I simply chose to love her as she was.
Please understand what I’m saying. If you are a believer in the same God, please evaluate your heart. If you are in any kind of leadership role, whether you’re a parent, a business owner, or community leader, loving one another is what we’re supposed to do. Do you treat your staff with disdain? Do you talk to them like they’re stupid?
If you call yourself a believer, we are held to a much higher responsibility. It’s through our conduct, the way we live out our lives, that we attract people to want what we have. What we have is God, His Word and His Son who was sent to die for our sins. We are supposed to be examples of that. Not judgmental, not disrespectful, not gossipping. We are called to a much higher place of responsibility than that. And it’s simple: Honor. Treat others the way we want to be treated.
Even if you’re NOT a believer! I respect you, no matter what your faith is. I really, truly do. I have hundreds of clients from every walk of life you can imagine, and I respect each of them. I understand where they’re coming from. I once hated God because of people who gossipped, judged and humiliated me, and did not follow the right example set by Him.
So whether you’re a believer or not, if you are in a leadership role, let The Daily Thoughts today inspire you to make a decision about what kind of person you will be.
Go ahead and share this message with your friends, family and colleagues today! This is a message we can all learn from, so forward this email or post the link on Facebook and Twitter
Do you talk to your children about money, and do you give them financial advice?
Chances are you don’t, since recent studies have shown that only 36% of adults in the UK feel qualified to discuss and give advice on money to their children.
The children, on the other hand, long for a guiding hand – more than 70 percent of children polled in a study said they would like for their parents to give them financial advice, and teach them about managing money.
The study was conducted by NatWest bank earlier this year, and in total interviewed over 50,000 teenagers across the UK.
Andrew Cave, of NatWest and RBS Community Affairs commented on the study, saying that it is clear that children desire to learn more about finances and managing money, and that they instinctively look to their parents for guidance. However, he went on to say, lots of adults do not feel comfortable discussing matters like that with their children, and less than 20 percent of adults polled could confidently describe what an APR is.
Because of this problem highlighted by the study, NatWest and many others are now calling on schools to better educate children about finances and money, so that every child will leave school able to make more informed financial decisions for their future.
But there are a lot of things parents can do at home to help teach their children about finances and money. One of the most important lessons to teach children is the value of savings, and teaching them responsibility. For example, in many situations it is better to have patience, save money, and get what you want later, rather than borrowing money on a credit card to get what you want right now. Avoiding impulse purchases and establishing a culture of saving is the most important thing to teach children when it comes to managing their money.
One of the best ways to get children involved in savings early and encourage them to contribute is through a Junior ISA. It is an account which lets the parents deposit up to £3,600 per year, and where all the earnings from the account such as interest accrued is received tax-free. One thing many parents have adopted is a system where they match their child’s contributions to their own savings. For example, if the child is encouraged to deposit some of his or her money, gotten from allowance or even better from doing odd jobs for friends and family or around the neighborhood, the parents can match his or her contributions to the savings account.
You can also check out how the savings are growing and compare accounts regularly together. Many accounts have a higher interest rate for a certain period of time or until a certain date, and if you (and your child!) are involved savers, you can take advantage of those offers and move on to greener grazing grounds once the special deal is over.